Service Networks

Services usually involve multiple actors working together to provide user-specific services. Actors include companies and public institutions, such as hospitals or nursing homes, as well as select users and user-groups (e.g., user-communities, self-help groups), independent help-organizations, or public administration. Collaboration between these actors must be structured and coordinated, and demands innovative business and management models. IT-based process management is particularly important in order to do justice to the complex organizational demands and to ensure the delicate balance between individualization and standardization of services. The projects in this core area are dedicated to developing and managing such systems.

Current projects in this research area are:

PRAKOS - Praktiken und Kommunikation  zur aktiven Schadensbewältigung


KOPS - Koordination von Opferbetreuung und psychologischer Soforthilfe