Service Networks

Services usually involve multiple actors working together to provide user-specific services. Actors include companies and public institutions, such as hospitals or nursing homes, as well as select users and user-groups (e.g., user-communities, self-help groups), independent help-organizations, or public administration. Collaboration between these actors must be structured and coordinated, and demands innovative business and management models. IT-based process management is particularly important in order to do justice to the complex organizational demands and to ensure the delicate balance between individualization and standardization of services. The projects in this core area are dedicated to developing and managing such systems.

Current projects in this research area are:

IMIV - IT-Based Management of Integrated Networks

PAGE - Platform for the Integration of Technology-Based Health-Care Services in Health Networks

EIVE - Development of Innovative Care Structures Exemplified in the Case of Rare Diseases

KOPS - Coordination of Victim Assistance and Immediate Psychological Care