Marie Lüngen M.Sc.

Research Assistant and PhD Student

Westring 425, R. 214
Phone: +49 431 880-4793
Telefax: +49 431 880-1166

E-Mail: luengen(at)bwl.uni-kiel.de

Publications

Research projects:

Audio-PSS


Marie Lüngen (M.Sc.) studied business administration with a focus on technology management and organization at the Christian-Albrechts-University in Kiel. As part of her studies, she completed an internship in recruiting. In addition, she worked in various retail companies in the field of customer service. During her Master's thesis at the Chair of Technology Management, she dealt with the innovation behavior of high-reliability organizations. Since November 2017, Marie Lüngen is working as a research assistant at the Chair of Technology Management on the project "Audio - PSS - Development of Product Service Systems in Tele-Audiology".Above all, she focuses on the empirical survey of customer needs and the associated opportunities and challenges of implementation in digital service processes. In addition to customer needs, she examines the requirementsb for a change in support processes and thus the integration of employees in innovation processes.